Reuben Moddel

AI Solutions and Operations Leader

I bring more than 15 years of experience across software, business systems, operations, process improvement, product delivery, and team leadership. My strongest value is understanding complex situations, aligning the people involved, and turning organizational needs into practical execution. I also use AI and personalized software to improve cumbersome processes and create simpler ways for teams to work.

Lakewood, NJ732-552-4475rmoddel@gmail.com

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Summary

Clear communication, technical judgment, and practical follow-through.

AI Solutions and Operations Leader with 15+ years across operations, systems, software delivery, process improvement, and team leadership..

I combine 15+ years across business systems, operations, software delivery, process improvement, and team leadership with the ability to use AI and personalized software to improve cumbersome real-world processes.

My background spans hands-on software work, systems analysis, operations, team leadership, and practical problem-solving. Over time, my greatest value became less about personally completing every technical task and more about understanding the people, process, and objective well enough to lead the right solution from idea to execution.

Core Skills

Communication, operations, systems, and AI range built around execution.

Technical, AI & Systems Execution

Problem diagnosis and technical solution translation
Advanced AI solution evaluation and workflow design
OpenAI API integrations and AI-enabled automation
Workflow automation and internal systems improvement
Project planning and coordination
Agile workflow: standups, sprints, and ticketing
Requirement gathering and documentation
Stakeholder reporting and task clarification
Cross-functional communication
Cloud platforms: AWS and GCP
Web development background across multiple languages
Databases: MySQL, Postgres, SQL Server, DynamoDB, and Firebase
Tools: Jira, Trello, and ClickUp

Leadership & Operations

Clear client and stakeholder communication
People leadership and cross-functional alignment
Hiring, mentoring, onboarding, and training
Operational strategy and process optimization
Technical and non-technical team coordination
Vendor and stakeholder management
Analytics and SEO integration
Program execution and blocker removal

Education & Development

Formal training with continued professional growth.

Education

New Jersey Institute of Technology

Master of Science, Management Information Systems

Completed January 2011

Professional Development

Dale Carnegie - Skills for Success

2019

Employment History

A deliberate progression from technical builder to operations leader.

Role 01

Director, Product Operations / Technical Lead

GPARENCY • Howell, NJ

November 2021 - June 2025

Built and scaled an agile development team, including hiring and mentoring.
Translated product, design, marketing, and leadership priorities into executable technical work for an MVP marketplace.
Coordinated work across internal and overseas developers.
Created structured systems, processes, and analytics for leadership visibility.

Role 02

Technical Operations Manager

Eastern Union • Howell, NJ

August 2020 - November 2021

Oversaw migration from third-party tools to internal systems.
Led onboarding and training for junior team members.
Maintained operational reliability, system adoption, and KPI visibility.
Improved workflows across business units.

Role 03

Software Analyst

CardCash • Lakewood, NJ

October 2015 - August 2020

Developed automated workflows to reduce manual processing and operational friction.
Collaborated across departments to improve operational systems.
Created testing and analytics processes for data integrity.
Documented improvements and reduced operational overhead.

Role 04

Web Developer

Central Analysis Bureau • Lakewood, NJ

February 2013 - October 2015

Built internal tools for staff operational workflows.
Developed early experience in building digital systems.

Role 05

Web Developer

New York Guest Services • New York, NY

July 2012 - February 2013

Developed website features and maintained internal systems.
Deepened practical knowledge of the software development lifecycle.